Privacy Policy
This page covers websites, applications, AI tools, generative systems, digital products, software products, SaaS products, dashboards, creative software, commerce experiences, product websites, subdomains, separate product domains, subscriptions, usage credits, generated outputs, downloads, custom design work and AI project work.
Last updated: 2 July 2026
This Privacy Policy explains how TJ NOVA LTD collects, uses, stores and shares personal data across TJ NOVA LTD websites, applications, AI tools, AI projects, digital products, software products, dashboards, commerce experiences, creative technology products, online services, product websites, subdomains, separate product domains, paid downloads, subscriptions, usage credits, generated outputs, custom design work, website design, product design, software design and AI project work.
1. Who we are
TJ NOVA LTD is a private limited company registered in England and Wales.
- Company name: TJ NOVA LTD
- Company number: 17308318
- Registered office: 124-128 City Road, London, EC1V 2NX, United Kingdom
- Business enquiries: info@tjnovaltd.com
- Privacy enquiries: support@tjnovaltd.com
- Security and abuse reports: security@tjnovaltd.com
For the personal data processed through our products and services, TJ NOVA LTD will usually act as the data controller unless a separate agreement states otherwise.
2. Scope
This Privacy Policy applies to products and services operated or supplied by TJ NOVA LTD, including company websites, product websites, subdomains, separate product domains, applications, AI tools, AI projects, digital products, software products, dashboards, commerce experiences, creative technology products, online services, paid downloads, subscriptions, usage credits, generated outputs, custom design work, website design, product design, software design, AI project work, user accounts, checkout flows, customer support and related communications.
Some products may provide additional privacy information where needed.
3. Personal data we may collect
Depending on the product or service you use, we may collect:
- name, email address and contact details
- account details and login information
- billing details, order details and transaction references
- product usage data and activity records
- uploaded files, prompts, images, design inputs or other content you submit
- generated outputs and product history
- customer support messages
- device, browser, IP address, approximate location and technical information
- security records, fraud prevention data and misuse reports
- cookie, analytics and preference data
- marketing preferences and communication history
We do not intentionally collect more information than we need to operate, secure and improve our products.
4. How we use personal data
We may use personal data to:
- provide, operate and maintain our products and services
- create and manage accounts
- process payments, orders, subscriptions, usage credits and refunds
- deliver digital products, generated outputs, paid downloads, design files, project files and software access
- provide customer support and respond to enquiries
- personalise product settings and remember preferences
- improve product quality, reliability, safety and user experience
- monitor usage, prevent misuse, detect fraud and protect our systems
- enforce our Terms of Service and Acceptable Use Policy
- send service messages, receipts, account notices and product updates
- comply with legal, accounting, tax and regulatory obligations
- protect the rights, property and safety of TJ NOVA LTD, users and third parties
5. Lawful bases
We process personal data only where we have a lawful basis. Depending on the context, this may include:
- contract performance, where processing is needed to provide a product or service you requested
- legitimate interests, such as operating, improving and securing our services, preventing fraud and running our business
- legal obligation, where we must keep records or comply with applicable law
- consent, where required for certain cookies, marketing communications or optional processing
6. Payments
Payments may be processed by third-party payment providers. We do not usually store full payment card details on our own servers. Payment providers may process payment information according to their own terms and privacy policies.
We may receive limited payment information such as payment status, transaction reference, billing email, amount paid, currency and refund status.
7. AI tools, uploaded content and generated outputs
Some products may process prompts, uploaded files, images, text, design inputs or other user content to generate or edit outputs.
We may process this content to provide the requested product, maintain safety, prevent misuse, troubleshoot issues and improve reliability. Where a service provider is needed for hosting, storage, automation, generation, editing, delivery, security or support, your content may be processed by that provider as necessary to provide the service.
Do not upload content that you do not have the right to use or content that contains unnecessary sensitive personal data.
8. Cookies and analytics
We use cookies and similar technologies for essential site functionality, security, preferences and analytics. Non-essential cookies are used only where required consent has been obtained or where another lawful basis is available under applicable law.
More information is available in our Cookie Policy.
9. Sharing personal data
We may share personal data with service providers that help us operate our business, including providers for:
- hosting, storage and content delivery
- payment processing
- analytics
- email delivery
- customer support
- security and fraud prevention
- automation, generation or editing services
- error monitoring and product diagnostics
- accounting, legal and compliance support
We may also share data where required by law, to enforce our agreements, to protect rights and safety, or in connection with a business transfer such as a merger, acquisition, restructuring or sale of assets.
We do not sell personal data.
10. International transfers
Some service providers may process personal data outside the United Kingdom. Where this happens, we take appropriate steps designed to protect personal data in accordance with applicable data protection laws.
11. Retention
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes, prevent abuse and enforce agreements.
Retention periods may vary depending on the type of data, product, legal requirement and business need. When data is no longer needed, we delete it or anonymise it where practical.
12. Security
We use reasonable technical and organisational measures designed to protect personal data. However, no online service can be guaranteed to be completely secure.
If you believe you have found a security issue, contact security@tjnovaltd.com.
13. Your rights
Subject to applicable law, you may have rights to:
- access your personal data
- correct inaccurate personal data
- delete personal data
- restrict or object to certain processing
- request data portability
- withdraw consent where processing is based on consent
- complain to a data protection authority
To exercise your rights, contact support@tjnovaltd.com.
14. Complaints
If you are based in the United Kingdom and are unhappy with how we handle personal data, you can contact us first at support@tjnovaltd.com.
You also have the right to complain to the UK Information Commissioner’s Office.
15. Children
Our products and services are not intended for children unless a specific product clearly states otherwise. We do not knowingly collect personal data from children in a way that would violate applicable law.
16. Marketing communications
Where permitted, we may send product updates or business communications. You can unsubscribe from marketing emails using the unsubscribe link or by contacting us.
Service messages, receipts, security notices and account-related communications may still be sent where necessary.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website.
18. Contact
Privacy enquiries: support@tjnovaltd.com
Business enquiries: info@tjnovaltd.com
Security and abuse reports: security@tjnovaltd.com
TJ NOVA LTD
Company Number: 17308318
Registered Office: 124-128 City Road, London, EC1V 2NX, United Kingdom